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“绿色通道”服务特殊群体_我的网站
A | ■ 本报记者 张蜜 窗口单位是与群众接触的前沿阵地，为服务好群众，市公安局出入境管理局始终坚持“以人民为中心”的发展理念，把群众满意作为出发点和落脚点。为了给老年人、残障人士等特殊群体办理业务提供便利，出入境管理局设立了专用“绿色通道”，优先办理特殊群体业务，为困难群众提供更周全、更暖心、更便捷的服务。 4月1日上午，一位坐着轮椅的老人在家人的陪伴下来到出入境管理局接待大厅，咨询台值班辅警张磊看到后，立即上前迎接老人并询问需要办理什么业务。 A curfew has been imposed in the Kerur district of India's Karnataka state after four people were injured following a clash which broke out between Hindus and Muslims on Wednesday in the Bagalkote area.,Three of the four wounded persons were stabbed during the clash, which saw two shops set ablaze.,According to a local media report, the incident occurred after two Hindu brothers — Arun and Lakshman — confronted Yasin, a Muslim, and questioned him over eve-teasing.,An altercation broke out after the duo allegedly pushed Yasin around, with the latter calling up 10-15 of his friends to threaten the duo. However, the two brothers also called up their aides, which led to a physical fight in the marketplace.,Communal clash between 2 groups of people, at least 3 stabbed in Bagalkote's Kerur. The attackers also set a few vehicles on fire and the cops who rushed to the spot brought the situation under control. Those involved in the clash have been admitted to hospital.@TheQuint pic.twitter.com/xfYiEP1R60— Ananth Shreyas (@ananthshreyas) July 6, 2022,A few people also used "religious" slurs against each other's communities, deepening the tension. Soon after the incident, a Hindu group — Jagarana Vedike, barged into the market, set fire to carts, and vandalized motorbikes, Bagalkot District Commissioner P. Sunilkumar told the news agency ANI.,Video clips surfacing on social media show the damage at the scene. The stabbed persons included the two brothers Arun and Lakshman.,The duo have been admitted to hospital and are now out of danger.,Police had arrested 18 persons by Thursday morning over the incident.,As a precautionary measure, large gatherings have been prohibited until Friday, while schools and colleges will remain closed on Thursday.,Want to know more? Check out our Koo & Telegram accounts!,Koo: https://www.kooapp.com/profile/sputniknews,Sputnik India: https://t.me/sputniknewsindia。经了解，老人姓郑，陪同她的是其儿子安先生。老人表示，想同儿子一起办理护照，去韩国探望亲人。
B | 面对此情况，出入境管理局立即为其开通“绿色通道”，考虑到老人年事已高、行动不便，还安排两名辅警全程陪同予以优先办理。 首先，民辅警帮助老人来到照相室采集证件照片，期间细心为其调整位置、整理服装，随后又帮助老人填写护照申请表，最后到受理窗口为其办理证件。由于老人患病，右手无法签字，民辅警只好帮助老人用左手签字，经过多次尝试后终于签字成功。
C | 为方便老人采集指纹信息，民辅警还将指纹仪从受理台挪到老人面前，全程不到10分钟就为老人完成办理证件所有程序。随后，民辅警又帮助安先生办理了护照申请，还帮助他把母亲送到楼下，告知他们回家等候即可，护照制作完成后会电话联系他们。民辅警的暖心服务和高效的办证效率，赢得老人及家属高度赞誉。 群众的事再小都是大事，出入境管理局始终秉持这样的服务理念，不断优化服务流程，打造有态度、有速度、有温度的出入境服务，为办证群众提供尽可能多样化、人性化的服务，有力提升了群众的获得感、幸福感、安全感。
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